Last modified: October 12, 2021
Asterisk is a free and open source framework for building communications applications. This plugin allows you to monitor calls as well as incoming calls.
agent360 user needs
sudo access to run
sudo asterisk. Open the
/etc/sudoers file and append the following at the end of the file:
agent360 ALL=(ALL) NOPASSWD: /usr/sbin/asterisk
This command assumes that
asterisk is installed in
/usr/sbin/asterisk. You can locate where
asterisk is installed by running the
whereis asterisk command.
Configure the plugin
To enable the plugin, edit the
/etc/agent360.ini file and add the following lines:
Test the plugin
su -p agent360 command, and then run the
agent360 test asterisk command to see if everything is installed correctly.
Now you can restart the agent with the s
ervice agent360 restart command.
Click on the Metrics link on the top menu, and then select
asterisk as the metric type and
calls as the metric. Select the servers you would like to graph, and save it to your dashboard.